Business, Sales & Marketing

Tip #9

Problems don’t take care of themselves. Hiding from problems is not the solution. In a past http://www.harvard.edu Study it was discovered that you could turn a problem to your advantage by taking quick and decisive action in helping solve the problem. In fact the study showed that the likelihood of a second order increased from customers whose problem was satisfactorily handled than from those whose first order went with out a hitch. By delaying action you only increase the customers aggravation and the longer you delay the less likely they will pay or ever do business with you again. Problems are not fun but they can become profitable by building long term customer satisfaction.