Tip #11
Have fun and be happy because if it isn’t life threatening don’t let it bother you. One thing I learned after ten years in the business changed my life. I used to become very upset at every problem that arose. I would yell at vendors, truck lines, installers trying to get problems resolved my way. What I eventually learned was that most people want to do a good job and that if you are nice to them and treat them professionally you will get them to help you faster than by threatening them. The other thing I learned is that no problem is so important that you should loose your cool and get yourself all upset. You need to keep things in prospective and if it isn’t a life-threatening event then don’t worry about it. It is usually only a money issue and if you have a result that goes against you and you make a little less that is ok. Remember that most of us leave something behind when we leave this life anyway so just leave a note for your heirs as to why your estate may be a little light and move on. You will be happier for it and get back to being happy faster than brooding about it.
Tip #10
Have a good life’s balance makes for a better sales professional. I suggest you spend some time on this with your family and determine what works best for you. Everyone is different and has different family circumstances but you need balance in your life to be at your best. There are many experts in this area and one that I might recommend besides those in my book list is Stephen R. Covey, “The 8th Habit”. http://en.wikipedia.org/wiki/Stephen_Covey
Tip #9
Problems don’t take care of themselves. Hiding from problems is not the solution. In a past http://www.harvard.edu Study it was discovered that you could turn a problem to your advantage by taking quick and decisive action in helping solve the problem. In fact the study showed that the likelihood of a second order increased from customers whose problem was satisfactorily handled than from those whose first order went with out a hitch. By delaying action you only increase the customers aggravation and the longer you delay the less likely they will pay or ever do business with you again. Problems are not fun but they can become profitable by building long term customer satisfaction.
